A. Roese Cremation & Memorial Society Terms of Use

Effective Date: April 8, 2026

1. Acceptance of Terms

By accessing our website, contacting us, requesting information, scheduling services, or engaging A. Roese Cremation & Memorial Society (“Company,” “we,” “our,” or “us”), you agree to these Terms of Service. If you do not agree, please do not use our website or services.

2. Nature of Services

We provide cremation, memorial, funeral coordination, transportation, preplanning consultation, and related administrative services, subject to applicable Florida law, licensing requirements, and operational availability.

All services are subject to verification of legal authority, required documentation, payment arrangements, and circumstances beyond our control.

3. Eligibility and Authority

By requesting services, you represent that you:

Are at least 18 years old, or are acting through a lawful guardian or representative
Have the legal right and authority to make decisions for the decedent or for requested arrangements
Provide truthful, accurate, and complete information

We may rely on representations made by the person arranging services unless we receive notice of a dispute or contrary legal documentation.

4. Required Documentation

Certain services require documentation, which may include:

Authorization for cremation or disposition
Death certificate information
Identification documents
Veteran documentation
Medical examiner or physician approvals
Permits required by state or local agencies

Delays caused by incomplete, inaccurate, or missing documentation are not the responsibility of the Company.

5. Pricing and Payment

Prices for goods and services will be disclosed in writing as required by law where applicable.

Payment terms may require deposits, prepayment, or payment in full prior to certain services
Third-party charges (death certificates, permits, cemetery fees, clergy honoraria, shipping, etc.) may be additional unless expressly included
Unpaid balances may delay non-required discretionary services or release of certain merchandise where legally permitted

We reserve the right to correct clerical pricing errors.

6. Cremation and Memorial Services

Cremation is an irreversible process. Once authorized and completed, recovery of remains in their prior form is not possible.

Families are responsible for reviewing and approving authorizations, names, dates, and selections before services proceed.

Memorial events, witnessing's, scheduling, and product availability may depend on venue, staffing, vendor schedules, and external factors.

7. Estimated Timeframes

Any timelines provided for transportation, cremation completion, death certificates, remains return, memorial merchandise, or government filings are estimates only and not guaranteed.

Processing times may be affected by:

Medical examiner review
Physician signature delays
Government agency processing
Weather or transportation issues
Vendor availability
Family-requested changes

8. Website Use

You agree to use our website only for lawful purposes.

You may not:

Submit false inquiries
Attempt unauthorized access
Interfere with website functionality
Upload malicious code
Misrepresent identity or authority

We may restrict access for misuse.

9. Text Messages, Calls, and Electronic Communications

By providing your phone number or email, you consent to receive communications related to inquiries, active services, scheduling, reminders, document requests, and customer support.

Message frequency may vary
Standard carrier rates may apply
Reply STOP to opt out of text messaging
Consent is not required to purchase services

10. Intellectual Property

All website content, logos, branding, graphics, text, and materials belonging to A. Roese Cremation & Memorial Society are protected by applicable intellectual property laws and may not be copied or used without written permission.

11. Third-Party Providers

Some services may involve third parties such as crematories, florists, clergy, cemeteries, transportation providers, printers, or government agencies. While we coordinate in good faith, we are not responsible for independent third-party delays, pricing changes, or performance outside our reasonable control.

12. Limitation of Liability

To the fullest extent permitted by law, A. Roese Cremation & Memorial Society shall not be liable for indirect, incidental, special, or consequential damages arising from use of our website or services.

Our liability for direct claims, where legally permitted, shall be limited to amounts actually paid to us for the specific service at issue.

Nothing in these Terms limits rights that cannot legally be waived under applicable law.

13. Indemnification

You agree to indemnify and hold harmless A. Roese Cremation & Memorial Society from claims, disputes, costs, or damages arising from:

False or inaccurate information you provide
Lack of authority to make arrangements
Family disputes regarding decisions
Misuse of our website or communications systems

14. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how information is collected, used, and protected.

15. Cancellation and Changes

Because many services begin immediately upon engagement, cancellations or changes may incur charges for work already performed, permits obtained, transportation completed, merchandise ordered, or third-party expenses incurred.

16. Governing Law

These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles.

17. Dispute Resolution

We encourage prompt, respectful resolution of any concerns by contacting us first. Where informal resolution is not possible, disputes shall be handled in the appropriate state court located in or serving Sarasota County, Florida, unless otherwise required by law.

18. Changes to Terms

We may update these Terms of Service at any time. Updated versions will be posted with a revised effective date.

19. Contact Information

A. Roese Cremation & Memorial Society
3400 South Tamiami Trail, Suite 300
Sarasota, Florida 34239
Phone: (941) 326-2700
Email: info@aroesecremation.com

Website Contact Form: https://www.aroesecremation.com/contact